Returns, Warranty, and Cancellations

Cancellations:

If an order is paid for via credit card or PayPal, those payment providers take a percentage of the purchase. If an order is cancelled by the customer before fulfilment , a refund will be provided for the full amount minus fees charged by the payment gateway. Bank transfers or payment in cash are not subject to payment fees.

Warranty & DOA:

If your product has failed, or arrived DOA, we are more than happy to find a solution for you!

For DOA Claims, you must notify us within 7 days of receipt of the item. We recommend opening boxes straight away upon receipt of your order to inspect the contents of the packages.

For Warranty Claims you must notify us within 7 days of the issue occurring.

For any claims, we will require pictures of the product, the issues, and the packaging (where applicable), as well as a filled out warranty claim form. The warranty claim form can be requested by emailing us at sales@mustangmotorsport.com.au. This warranty claim form, along with the pictures, will help us process your claim speedily and come to decision upon assessment of the claim. Claims cannot be processed without a filled warranty form.

If we approve the claim, we will ask you to send the product back to us in its original packing, along with a copy of the invoice. Hold onto your receipt for the shipping, once received, we will process you with either an exchange, a refund, or a credit - depending on the specific circumstances regarding the claim.

If we deny the claim, we unfortunately cannot help you any further, but would be more than happy to provide you with a replacement at cost where available.

Change of Mind:

If you have changed your mind and do not want/require the item anymore, you must notify us within 30 days of your order. Parts must be in their original packaging, and unopened/undamaged. We reserve the right to reject any change of mind return/exchange unless goods are in their original packaging. Returns of products that have been damaged, modified or tampered with will not be accepted. Goods that have already been opened are subject to our approval.
Due care must be taken to ensure that the parts are returned in the same condition that they were sent in. You must pay for your own return postage.

If you wish to apply for a refund, returns which are accepted will incur a restocking fee. Our restocking fee is 15% ($20 minimum) for approved items in original packaging. A 40% restocking fee applies for any approved items not in their original packaging.

If you wish to apply for account credit for use on another purchase from us, approved products in original packaging will not incur a restocking fee.

If you have special-ordered an item from us, and you wish to return it or cancel the order, it is in our absolute discretion to reject your request. Any approved requests will incur a 50% restocking fee. It is highly recommended to be sure of your purchase prior to placing your special order.

Wrong Item Received:

If you've received a different item to the one you've purchased, we're terribly sorry! We request that you please send us an email to sales@mustangmotorsport.com.au with your original order number included, as well as photos of what you have received by mistake. This will help us to process your claim quickly, and we will provide you with a return postage label to send the part back. Once received, we will send you out the correct part as soon as possible.

Where do items need to be returned to?

Returns & Warranty Department
Mustang Motorsport
10 Hayward Road
Ferntree Gully
VIC 3156
Australia

Shipping Costs:

If you have changed your mind, we will not cover the cost of return postage.
If the product has arrived DOA and is unusable/not fit for purpose, we will cover the cost of return postage, and cover the cost to send a replacement.
If the wrong item has been received, we will cover the cost of return post, and cover the cost to send a replacement.
In all other circumstances, we will not cover the cost for return postage, but may cover the cost to send you a replacement.

If you want to save on return shipping costs you are more than welcome to drop the parts off to us directly at 10 Hayward Road, Ferntree Gully. You must return the items between 9am and 4pm. Documentation is required.